Once your order ships, you will receive another email with tracking information (if available). When you place an order with us, you will receive a link that will allow you to track that order. Orders may only be canceled or changed on the same calendar day they are placed, after which they are subject to the terms of our Return Policy. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be in there otherwise, shoot us an email at we'll resend an order confirmation to your email immediately. ![]() Order ConfirmationĪfter placing an order, you will get a confirmation email within 10 minutes. If you wish to cancel your order after we charge your payment method, please contact us by phone at 30 or email at we will refund your payment method asap provided that your order has not yet shipped. Stages SB20 and Wahoo Kickr) are considered overweight items by UPS and FedEx and cannot ship with regular UPS or FedEx Ground because they have a high probability of getting damaged. These indoor bikes must ship with Kitzuma using our white glove service. The Kitzuma White Glove Service for these oversized bikes is $350. Oversized orders will typically ship using UPS or FedEx.$79.99 for kid's bikes that are 20" and 24".$49.99 for kid's bikes that are 12" and 16".$149.99 for adult bikes (and some 26" bikes) priced up to $3,000.For most oversized items like bicycles that weigh 15lbs and above, the shipping and handling charges are:.a bike that retails for $1,000 and is on sale for $800 or less) is often a bike assembled on the showroom floor and May have blemishes (minor scratches) which are factored into the great sales price. Bikes that are on sale for 20% off or more compared to the MSRP (I.e. ![]() Assembly fees will vary by your local store. It is highly recommended to bring your bike to your local authorized mechanic to assemble your bike to avoid your warranty from being voided.
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